Shipping policy

At New Brew, we aim to fulfill orders promptly and typically ship within two business days of receiving your order. We use USPS and OnTrac as our shipping carriers to ensure reliable delivery, with transit times varying by location. While delivery times can fluctuate, we strive to get New Brew to your door as quickly as possible.

Shipping Limitations We currently only ship within the United States and do not offer international shipping. Additionally, due to state and county regulations, we do not ship to areas where kratom is banned. This includes the following states and counties:

  • States: Alabama, Arkansas, Indiana, Wisconsin, California, Tennessee, Vermont, Kansas, Connecticut, Ohio, Massachusetts, Louisiana
  • Counties: Sarasota County (Florida), Alton (Illinois), Jerseyville (Illinois), Edwardsville County (Illinois), Columbus (Mississippi), Union County (Mississippi).

Contact Us If you have any questions or concerns regarding this shipping policy, please contact us at:

  • Email: hello@drinknewbrew.com
  • Mailing Address: 14425 Falcon Head Blvd Building E, Suite 100 Austin, TX 78738

Thank you for choosing New Brew!


Returns

Due to health and safety regulations, we do not accept returns for our beverages under any exception. As a result, no refunds will be issued for non-defective items that are purchased and later not wanted.

For carrier-related issues, including but not limited to, delays, failed deliveries, or lost packages, we do not offer refunds or exchanges. For issues like these, the liability is on the carrier and we therefore recommend you contact the carrier as soon as possible with all relevant information. We want you to love our products as much as we do but if you are unhappy with your order, please reach out to us at hello@drinknewbrew.com and we will be more than happy to help.


Damages and issues

Damages and stolen goods are assessed on a case-by-case basis. A package is considered damaged if the cans are unable to be consumed. Goods are considered stolen if the package arrives without some, or all, of the product in it.

We kindly request that you inspect your order promptly upon receipt. Should you discover any damages or stolen goods, we urge you to immediately contact us at hello@drinknewbrew.com with a summary of the problem and evidence of the damage or theft. Our team will promptly assess the situation and take necessary steps to resolve the issue.


Other Issues

For issues not listed above, please contact hello@drinknewbrew.com and we will assist you further with your specific case.