Returns & Refunds

Due to health and safety regulations, we do not accept returns for our beverages under any exception. As a result, no refunds will be issued for non-defective items that are purchased and later not wanted.

For carrier-related issues, including but not limited to, delays, failed deliveries, or lost packages, we do not offer refunds or exchanges. For issues like these, the liability is on the carrier and we therefore recommend you contact the carrier as soon as possible with all relevant information. We want you to love our products as much as we do but if you are unhappy with your order, please reach out to us at hello@drinknewbrew.com and we will be more than happy to help.

Damages and issues

Damages and stolen goods are assessed on a case-by-case basis. A package is considered damaged if the cans are unable to be consumed. Goods are considered stolen if the package arrives without some, or all, of the product in it.

We kindly request that you inspect your order promptly upon receipt. Should you discover any damages or stolen goods, we urge you to immediately contact us at hello@drinknewbrew.com with a summary of the problem and evidence of the damage or theft. Our team will promptly assess the situation and take necessary steps to resolve the issue.

Other Issues

For issues not listed above, please contact hello@drinknewbrew.com and we will assist you further with your specific case.